Remote Customer Experience Specialist

1 day ago

Taguig, National Capital Region, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000

Looking for a new challenge? Consider a Remote Customer Service Agent role with our company. We are seeking a highly motivated and dedicated individual to support customer service initiatives for a diverse portfolio of well-known clients.

Job Overview

This is an exciting opportunity to join our team and contribute to high-impact projects that drive exceptional customer experiences. As a Remote Customer Service Agent, you will be responsible for handling inbound and outbound calls professionally and efficiently, resolving customer issues on the first call through effective problem-solving, and accurately documenting interactions and processing claims.

To succeed in this role, you will need strong communication and interpersonal skills, as well as a high level of proficiency in English. Previous call center experience and work-from-home experience are also essential requirements.

Key Responsibilities
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
Requirements
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work from home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • High-speed internet connection.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
Benefits
  • HMO Coverage plus a dependent.
  • Dental Coverage.
  • In-house dental assistance worth ₱5,000.
  • Free meal during training.
  • Career growth and learning.
  • Allowances for rice, clothing, laundry and meals.
  • Performance and loyalty bonuses.
  • Frequent disinfection, fogging of workplace.
  • Opportunities for growth and promotion.
  • Employee shuttle services.
  • Company retreats and off-site events.
Why Join Us?

We offer a competitive compensation package and benefits to support your career growth and well-being. Our team values diversity and inclusion, and we strive to create a positive work environment that fosters collaboration and creativity. If you're passionate about delivering exceptional customer experiences and committed to excellence, we encourage you to apply for this exciting opportunity.

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