Remote Customer Experience Expert

24 hours ago

Taguig, National Capital Region, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000
Remote Customer Service Representative

Deliver exceptional customer experiences by providing timely and effective support via phone, email, or chat. This role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering memorable customer interactions.

Key responsibilities include handling inbound and outbound calls with professionalism, resolving customer issues on the first call through skilled problem-solving, researching and retrieving information to support customer needs, accurately documenting interactions, and processing claims.

A successful candidate will possess strong communication skills, a customer-centric approach, and the ability to work independently with minimal supervision.

Required qualifications include being at least 18 years old, holding a high school diploma or equivalent, and having previous call center experience. A strong command of the English language is also essential.

Responsibilities:
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
Requirements:
  • Must be 18 years or older.
  • High school diploma or equivalent required.
  • Previous call center experience required.
  • Strong command of the English language required.

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