Remote Customer Support Specialist

6 hours ago


Taguig, National Capital Region, Philippines beBeeCustomer Full time ₱4,086,000 - ₱4,863,000

At TalentPop, we're on the lookout for a talented Customer Support Specialist to join our team. As a key member of our support squad, you'll be responsible for delivering top-notch customer service via chat, email, or phone.

Main Responsibilities:
  • Respond to customer inquiries in a timely and professional manner, using your excellent written and spoken communication skills to resolve issues efficiently

  • Handle product-related queries, order tracking, returns, and account concerns with ease and accuracy

  • Manage tickets effectively using Gorgias and Shopify, providing fast and accurate support to our customers

Requirements:
  • A minimum of 1 year's experience working with both Shopify and Gorgias is essential for this role

  • You should be comfortable working independently, handling multiple conversations simultaneously, and adapting to changing priorities

  • Friendly, empathetic, and patient individuals who can provide reliable support are highly desirable

About the Role:

This is an exciting opportunity to work remotely and make a real difference in our customers' lives. If you have what it takes to deliver exceptional customer experiences, we want to hear from you



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