Remote Customer Experience Specialist

2 days ago

Taguig, National Capital Region, Philippines beBeeCustomer Full time ₱200,000 - ₱350,000
Job Opportunity

Are you passionate about delivering exceptional customer experiences? Do you possess excellent communication skills and a strong work ethic?

We are seeking a highly skilled Remote Customer Service Representative to join our team. As a key member of our support staff, you will play a vital role in ensuring our customers receive the highest level of service and satisfaction.

Responsibilities:

  • Handle inbound and outbound calls with professionalism and efficiency.
  • Resolve customer issues through effective problem-solving and research.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow established scripts, policies, and procedures.
  • Protect customer privacy and handle sensitive information with care.
  • Escalate complex issues to the appropriate team members.
  • Maintain current knowledge of training, updates, and program requirements.
  • Ensure consistent attendance and adhere to scheduling requirements.

Requirements:

  • Must be at least 18 years old.
  • High school diploma or equivalent required.
  • Previous call center experience essential.
  • Work from home experience preferred.
  • Strong command of the English language required.
  • Typing speed of 20+ WPM necessary.
  • High-speed internet connection mandatory.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) required.
  • Familiarity with Windows operating systems essential.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills required.

Benefits:

  • HMO coverage for employee and dependent.
  • Dental coverage and in-house dental assistance available.
  • Free meals during training provided.
  • Career growth and learning opportunities offered.
  • Allowances for daily expenses and meals.
  • Performance and loyalty bonuses awarded.
  • Opportunities for growth and promotion within the company.
  • Employee shuttle services and social events organized.
  • Recognition programs for outstanding performance.

Equal Opportunity Employer:

Our organization is committed to creating a diverse and inclusive workplace. We welcome applications from qualified candidates regardless of age, ancestry, color, gender identity, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, or any other characteristic protected by applicable laws. Reasonable accommodation will be made for qualified applicants or employees with disabilities. If accommodations are needed, please contact Human Resources.

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