IT Application Support Lead

2 days ago


Mandaluyong City, National Capital Region, Philippines Filinvest Group Full time

Filinvest Group: A Leader in Corporate Technologies

Job Summary:

The IT Application Support Lead provides strategic leadership to manage the day-to-day delivery of application support across multiple applications. Key responsibilities include application support, problem management, and application maintenance.

Duties and Responsibilities:

Leadership

1. Leverages technical expertise to lead a team ensuring they meet and exceed Service Level Agreements (SLAs).

  • Adheres to group standards and drives compliance across the organization.
  • Allocates service requests to individual team members based on skills and availability of resources.
  • Tracks requests to closure to meet SLAs or commitments.
  • Elevates Very High (VH) failures and severe performance issues for resolution.

Technical

1. Provides Implementation/Roll-out Support

  • Supports delivering systems into production via established change management/version control processes.
  • Aids users during system roll-out.

2. Offers Maintenance Support

  • Prioritizes and resolves day-to-day system issues and client requests according to standard processes.
  • Provides alternative solutions or workarounds as needed.
  • Monitors and manages SLAs.
  • Initiates service improvement actions.
  • Effectively manages client expectations and escalates where necessary.

Requirements

Education: College degree preferably in Computer Science, Computer Engineering, BS Information Technology, or related 4-year course.

Work Experience:

  • Minimum 1 year experience supporting application systems.
  • Minimum 1 year experience in VB.NET and MS SQL/MySQL.
  • Advantageous experience in one or more of the following technologies: HTML5, Cascading Style Sheet (CSS), Adobe ColdFusion 10, Delphi Programming Language, Java/PHP Scripting.
  • Exposure to delivering enterprise-level business-wide support services.

Estimated Salary: $60,000 - $80,000 per annum



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