IT Application Support Lead

1 month ago


Mandaluyong City, National Capital Region, Philippines Filinvest Group Full time

Filinvest Group: A Leader in Corporate Technologies

Job Summary:

The IT Application Support Lead provides strategic leadership to manage the day-to-day delivery of application support across multiple applications. Key responsibilities include application support, problem management, and application maintenance.

Duties and Responsibilities:

Leadership

1. Leverages technical expertise to lead a team ensuring they meet and exceed Service Level Agreements (SLAs).

  • Adheres to group standards and drives compliance across the organization.
  • Allocates service requests to individual team members based on skills and availability of resources.
  • Tracks requests to closure to meet SLAs or commitments.
  • Elevates Very High (VH) failures and severe performance issues for resolution.

Technical

1. Provides Implementation/Roll-out Support

  • Supports delivering systems into production via established change management/version control processes.
  • Aids users during system roll-out.

2. Offers Maintenance Support

  • Prioritizes and resolves day-to-day system issues and client requests according to standard processes.
  • Provides alternative solutions or workarounds as needed.
  • Monitors and manages SLAs.
  • Initiates service improvement actions.
  • Effectively manages client expectations and escalates where necessary.

Requirements

Education: College degree preferably in Computer Science, Computer Engineering, BS Information Technology, or related 4-year course.

Work Experience:

  • Minimum 1 year experience supporting application systems.
  • Minimum 1 year experience in VB.NET and MS SQL/MySQL.
  • Advantageous experience in one or more of the following technologies: HTML5, Cascading Style Sheet (CSS), Adobe ColdFusion 10, Delphi Programming Language, Java/PHP Scripting.
  • Exposure to delivering enterprise-level business-wide support services.

Estimated Salary: $60,000 - $80,000 per annum



  • Mandaluyong City, National Capital Region, Philippines Filinvest Group Full time

    Filinvest Group: Corporate Technologies, Inc.Estimated Salary: $80,000 - $110,000 per annumAbout the RoleThe Application Support Team Lead is responsible for overseeing the day-to-day delivery of application support across multiple applications. This involves managing a team to ensure that business application systems are developed, maintained, and supported...


  • Mandaluyong City, National Capital Region, Philippines Filinvest Group Full time

    **Filinvest Group: Corporate Technologies, Inc. Overview**Filinvest Group is a leading business conglomerate in the Philippines, with a diverse portfolio of investments across various sectors.We are seeking a highly skilled and experienced IT Systems Support and Development Lead to join our Corporate Technologies, Inc. team.**Job Summary**The IT Systems...


  • Mandaluyong City, National Capital Region, Philippines Filinvest Group Full time

    Filinvest Group: A Leader in Corporate TechnologiesSalary Range: $60,000 - $90,000 per annumAbout the Role:The Application Support Specialist provides critical leadership and technical expertise to manage the delivery of application support across multiple applications. Key responsibilities include problem management, application maintenance, and ensuring...


  • Makati City, National Capital Region, Philippines Hunter's Hub Incorporated Full time

    Welcome to Hunter's Hub Incorporated, a leading organization in the industry. We are seeking an experienced Mobile Application Support Specialist to join our team.Job SummaryThe successful candidate will be responsible for providing technical support for the Chinabank mobile application, troubleshooting and resolving technical issues, coordinating with...


  • Quezon City, National Capital Region, Philippines Nityo Infotech Full time

    Nityo Infotech seeks a seasoned Ecommerce Application Support Specialist to join our team. As an experienced professional, you will be responsible for providing top-notch support to our clients across the globe.About Nityo InfotechWe are a leading IT solutions provider dedicated to delivering cutting-edge technology services. Our mission is to empower...


  • Quezon City, National Capital Region, Philippines Industrial Support Full time

    **Job Title:** Experienced Machining Specialist**About Us:** We are Industrial Support, a leading provider of manufacturing services. We are seeking an experienced machinist to join our team.**Salary:** Our salary range for this position is between ₱60,000 - ₱120,000 per month, depending on experience.**Job Description:Company Overview:We offer a dynamic...


  • Makati City, National Capital Region, Philippines Hunter's Hub Incorporated Full time

    Job OverviewHunter's Hub Incorporated seeks a skilled Technical Database and Application Support Specialist to ensure the availability and reliability of its testing environments database. This role is responsible for administering server operating systems, managing platforms, applications, and databases, and collaborating with the application support and...


  • Makati City, National Capital Region, Philippines Hunter's Hub Incorporated Full time

    About UsHunter's Hub Incorporated is a leading company in the digital banking industry, dedicated to providing innovative solutions to our clients. We are currently seeking a highly skilled Technical Support Specialist to join our team.Job SummaryWe offer an estimated salary of $50,000 per year for this position, based on industry standards and market rates....


  • Mandaluyong City, National Capital Region, Philippines Filinvest Group Full time

    Job Title: IT System Support ManagerFilinvest Group is seeking a skilled and experienced IT System Support Manager to join our team. This role involves providing leadership and technical expertise in managing the day-to-day delivery of application support across multiple systems.About Filinvest GroupWe are a leading conglomerate with a diverse portfolio of...

  • IT Support Team Lead

    4 weeks ago


    Quezon City, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Job SummaryWe are seeking an experienced IT Support Team Lead to join our team at TASQ Staffing Solutions. As a key member of our IT department, you will be responsible for leading a team of IT professionals in providing exceptional support to our clients.

  • IT Support Team Lead

    1 month ago


    Quezon City, National Capital Region, Philippines Ayuda Business Management solution Inc Full time

    Job Title: IT Support Team LeadAbout Ayuda Business Management Solution Inc.Ayuda Business Management Solution Inc. is a leading provider of innovative business solutions. We are seeking an experienced IT Support Team Lead to join our team in delivering exceptional support services to our clients.Compensation PackageWe offer a competitive salary ranging from...


  • Makati City, National Capital Region, Philippines Hunter's Hub, Inc. Full time

    Company Overview  At Hunter's Hub, Inc., we are committed to delivering exceptional customer experiences through our innovative mobile applications. Our team is dedicated to providing top-notch technical support to ensure seamless interactions between users and our products.Job Summary  We are seeking an experienced Technical Support Specialist to...


  • Makati City, National Capital Region, Philippines ABSI Full time

    Are you a seasoned Android expert looking to take your skills to the next level? We are seeking an exceptional Technical Lead to join our team in Makati and lead the development of our mobile applications. With a strong background in Kotlin programming, expertise in Android front-end development, and experience in leading technical teams, you will be...


  • Mandaluyong City, National Capital Region, Philippines Neksjob Corporation Full time

    About Neksjob CorporationNeksjob Corporation is a leading provider of data solutions. We're committed to delivering cutting-edge technologies that empower our clients.Job Title: Lead Snowflake Data Engineer in ManilaJob SummaryWe're seeking an experienced Lead Snowflake Data Engineer to join our team in Manila. As a key member of our engineering team, you...


  • Makati City, National Capital Region, Philippines Industrial Support Full time

    About Industrial SupportWe are a dynamic organization dedicated to providing top-notch support to various industries. Our team is passionate about delivering exceptional services and fostering growth.Salary InformationThe estimated salary for this role is approximately ₱24,000 - ₱30,000 per month, depending on experience and qualifications.Job...


  • Mandaluyong City, National Capital Region, Philippines Neksjob Corporation Full time

    Job Description:">We are seeking an experienced Snowflake Data Warehouse Expert Lead to join our team at Neksjob Corporation. In this role, you will be responsible for leading the development and configuration of software systems using Snowflake Data Warehouse.">Key Responsibilities:">">Lead the development and configuration of software systems using...


  • Makati City, National Capital Region, Philippines Industrial Support Full time

    About Us: At Industrial Support, we are dedicated to delivering exceptional service and support to our clients. As an intern, you will have the opportunity to work with a dynamic team and gain valuable experience in accounting and business support.Estimated Salary: PHP 25,000 - PHP 35,000 per month, depending on qualifications and experienceJob Description:...


  • Makati City, National Capital Region, Philippines Hunter's Hub Inc Full time

    About Hunter's Hub IncAt Hunter's Hub Inc, we're committed to delivering exceptional customer experiences through innovative mobile applications.We're seeking a highly skilled CUSTOMER SUPPORT SPECIALIST - MOBILE APPLICATION EXPERT to join our team!About the RoleThis is an exciting opportunity for a seasoned technical support professional to provide expert...


  • Mandaluyong City, National Capital Region, Philippines ILLO'S GROUP Full time

    Job Summary">We are seeking a reliable and organized Culinary Support Staff to join our team at ILLO'S GROUP. This role involves assisting in the preparation of food, stocking and receiving supplies, maintaining cleanliness, and adhering to health and safety guidelines.">About Us">ILLO'S GROUP is a leading provider of culinary services. Our commitment to...


  • Quezon City, National Capital Region, Philippines TASQ Staffing Solutions Full time

    We are seeking a seasoned Senior Technical Team Lead to join our TASQ Staffing Solutions team in the US. This role is ideal for someone who has experience in leading high-performing teams and driving service level excellence.About the RoleAs a Senior Technical Team Lead, you will be responsible for managing a team of IT professionals, providing technical...