IT Application Support Lead
2 days ago
Filinvest Group: A Leader in Corporate Technologies
Job Summary:
The IT Application Support Lead provides strategic leadership to manage the day-to-day delivery of application support across multiple applications. Key responsibilities include application support, problem management, and application maintenance.
Duties and Responsibilities:
Leadership
1. Leverages technical expertise to lead a team ensuring they meet and exceed Service Level Agreements (SLAs).
- Adheres to group standards and drives compliance across the organization.
- Allocates service requests to individual team members based on skills and availability of resources.
- Tracks requests to closure to meet SLAs or commitments.
- Elevates Very High (VH) failures and severe performance issues for resolution.
Technical
1. Provides Implementation/Roll-out Support
- Supports delivering systems into production via established change management/version control processes.
- Aids users during system roll-out.
2. Offers Maintenance Support
- Prioritizes and resolves day-to-day system issues and client requests according to standard processes.
- Provides alternative solutions or workarounds as needed.
- Monitors and manages SLAs.
- Initiates service improvement actions.
- Effectively manages client expectations and escalates where necessary.
Requirements
Education: College degree preferably in Computer Science, Computer Engineering, BS Information Technology, or related 4-year course.
Work Experience:
- Minimum 1 year experience supporting application systems.
- Minimum 1 year experience in VB.NET and MS SQL/MySQL.
- Advantageous experience in one or more of the following technologies: HTML5, Cascading Style Sheet (CSS), Adobe ColdFusion 10, Delphi Programming Language, Java/PHP Scripting.
- Exposure to delivering enterprise-level business-wide support services.
Estimated Salary: $60,000 - $80,000 per annum
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