Application Support Team Lead

6 days ago


Mandaluyong City, National Capital Region, Philippines Filinvest Group Full time

Filinvest Group: Corporate Technologies, Inc.

Estimated Salary: $80,000 - $110,000 per annum

About the Role

The Application Support Team Lead is responsible for overseeing the day-to-day delivery of application support across multiple applications. This involves managing a team to ensure that business application systems are developed, maintained, and supported efficiently and effectively.

Key Responsibilities
  • Leads an individual or team ensuring they meet and exceed Service Level Agreements (SLAs)
  • Ensures all service requests are allocated to individual team members based on skills and availability of resources
  • Tracks requests to closure in order to meet SLAs or commitments
  • Escalates Very High (VH) failures and severe performance issues, and endeavors resolution of critical issues
Technical Expertise
  • Provides Implementation/Roll-out Support
    • Supports the delivery of systems into production via established changed management/version control processes
    • Provides support to users during system roll-out
  • Provides Maintenance Support
    • Prioritizes and resolves day-to-day system issues and client requests according to standard processes
    • Provides alternative solution or workaround, as needed
    • Monitors and manages SLAs
    • Initiates service improvement actions
    • Effectively manages client expectations and escalates where appropriate
Requirements
  • College degree preferably in Computer Science, Computer Engineering, BS Information Technology (or related 4-year course)
  • Minimum of 1 year experience supporting application systems
  • Minimum of 1 year experience in VB.NET and MS SQL/MySQL
  • Experience in one or more of the following technologies will be an advantage: HTML5, Cascading style sheet (CSS), Adobe ColdFusion 10, Delphi Programming Language, Java/PHP Scripting
  • Exposure to delivering enterprise level business wide support services


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