Customer Service Supervisor

1 month ago


Pasig, National Capital Region, Philippines Tangent Solutions, Inc. Full time
Company Overview

Tangent Solutions, Inc. is a leading company that values exceptional customer service and aims to provide innovative solutions to its clients.

Salary

The estimated salary for this position is PHP 120,000 per month, based on industry standards and the location in Ortigas Pasig City.

Job Description

We are seeking a highly skilled Customer Service Supervisor to join our team. As a key member of our customer-facing department, you will be responsible for overseeing the performance of Team Leaders, Customer Service Representatives, and Salesforce Specialists.

Your primary objectives will include:

  • Ensuring that all Customer Service Representatives and Salesforce Specialists are assessed and trained according to established guidelines.
  • Providing orientation to subordinates on project revisions and new accounts.
  • Addressing and resolving client requests, queries, and complaints in a timely and efficient manner.
  • Serving as the second level of escalation for client issues.
  • Investigating and resolving complex or long-standing customer problems.

You will also be responsible for ensuring the quality of all Customer Service Representatives and Salesforce Specialists when interacting with customers, monitoring accuracy of reports generated by them, and preparing regular reports for submission to your immediate superior.

Required Skills and Qualifications

To be successful in this role, you must possess:

  • A Bachelor's Degree in Information Technology, Business Administration, Marketing, or any equivalent field.
  • At least 2 years of work experience in performing executive and administrative functions or in a similar position.
  • Excellent English written and verbal communication skills.
  • Ability to work well under pressure and with minimal supervision.
  • Strong leadership background and problem-solving skills.
Benefits

We offer a competitive compensation package, including a salary of PHP 120,000 per month, benefits, and opportunities for growth and development.

Others

This is a full-time position that requires amenable individuals who can start immediately and work onsite in Ortigas Pasig City. We prefer candidates with a strong leadership background and experience in handling people.



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