Customer Retention Champion

2 days ago

San Juan, National Capital Region, Philippines beBeeRetention Full time ₱2,000,000 - ₱4,000,000
Retention Strategy Manager

This role is ideal for someone who excels in lifecycle marketing, VIP engagement, membership growth, and customer advocacy.

  • Design automated journeys to drive engagement and repeat purchases.
  • Identify and nurture top buyers with personalized outreach.
  • Grow adoption of our membership plan and reduce churn.
  • Launch referral, loyalty, and UGC programs to turn satisfied customers into active promoters of the brand.

This role requires a proven track record of scaling email/SMS programs for eCommerce, experience in customer retention, VIP management, or loyalty programs, excellent communication skills, and data-driven decision making.

  • Creative mindset: designs flows, perks, and campaigns that surprise and delight.
  • Strong analytical skills: knows how to track, analyze, and present retention metrics.
What We Offer
  • A competitive salary package with potential performance-based bonuses.
  • Direct collaboration with cross-functional teams.
  • Creative freedom to design campaigns and programs that make a real difference.
  • A strong product with proven demand and rapid marketplace expansion.

The ideal candidate will have experience with high-ticket products (tech/electronics) and be comfortable working in a fast-paced environment. This role offers a long-term opportunity with potential to grow and a high-impact role where you own retention strategy end-to-end.

This is a full-time role with core collaboration hours between 6:00 a.m.–12:00 p.m. PST, with a 2-hour flexibility window. The first month includes a training/trial period with scaled pay, and payments are made weekly via PayPal or bi-weekly via Wise.

Our Hiring Process
  • Initial Application Review – We'll review your CV, portfolio, and answers to any screening questions.
  • Getting to Know You – Short questionnaire to understand your experience and motivation.
  • Recruiter Interview – A live conversation to dive deeper into your background, skills, and fit.
  • Quick Case Study – A short practical task to show how you'd approach real scenarios in this role.
  • Final Interview with CEO – A deeper discussion about your ideas, vision, and how you'd scale with us.

We move quickly, and the entire process typically takes 1–2 weeks from application to final interview.

  • Experience Champion

    2 days ago

    San Juan, National Capital Region, Philippines beBeeCustomer Full time $30,000 - $40,000

    Job Title:Customer Experience SpecialistAbout Us:We are committed to fostering a diverse, inclusive and equitable workplace. We value unique perspectives and welcome applicants of all backgrounds, identities and experiences.Job Description:We are seeking a Customer Experience Specialist to deliver exceptional customer service across various channels. As a CX...

  • Digital Retention Strategist

    2 days ago

    San Juan, National Capital Region, Philippines beBeeEmailMarketing Full time $60,000 - $80,000

    Job Title: Email Marketing SpecialistWe are seeking a highly skilled and experienced Email Marketing Specialist to join our team. In this role, you will be responsible for executing and optimizing email, SMS and other retention marketing campaigns.Responsibilities:Execute and optimize email and SMS campaigns to maximize customer engagement and...

  • Customer Care Representative

    2 days ago

    San Juan, National Capital Region, Philippines beBeeChampion Full time ₱45,000 - ₱50,000

    Customer Experience ChampionThis role requires you to be the frontline of communication for our customers, providing exceptional service across various channels. You will address inquiries about our products, memberships, subscriptions, and overall business while embodying our core values and brand ethos.Key responsibilities include:Delivering customer...

  • Customer Experience Champion

    2 days ago

    San Juan, National Capital Region, Philippines beBeeExperience Full time ₱4,500,000 - ₱7,000,000

    Job DescriptionThis role is responsible for delivering exceptional customer experiences through proactive communication and solution-focused approaches. The successful candidate will be expected to manage high volumes of customer contacts and communications daily.Required Skills and QualificationsExcellent customer service skills with the ability to resolve...

  • Strategic Customer Advocate

    2 days ago

    San Juan, National Capital Region, Philippines beBeeSuccess Full time $61,250 - $130,000

    Customer Success Expert WantedWe're looking for a seasoned professional to drive customer success and serve as a trusted partner to our valued clients.The ideal candidate will have a proven track record of exceeding customer satisfaction and adoption goals, with 3-7 years of direct enterprise-level customer success experience.Develop strong relationships...

  • Customer Growth Professional

    2 days ago

    San Juan, National Capital Region, Philippines beBeeRetention Full time ₱80,000 - ₱95,000

    Job OpportunityThe ideal candidate will be a seasoned customer success professional, experienced in driving client retention and expansion for high-growth business-to-business organizations.This role requires owning complete customer lifecycle management from onboarding through renewal and expansion, managing a portfolio of key accounts, and ensuring clients...

  • Expert Customer Relationship Manager

    2 days ago

    San Juan, National Capital Region, Philippines beBeeCustomer Full time ₱720,000 - ₱960,000

    Role OverviewWe seek an accomplished Account Growth Specialist to lead our client interactions and ensure optimal value from our services.About the PositionYou'll navigate the virtual assistance landscape, helping businesses optimize operations and achieve their goals. With your problem-solving skills and data-driven approach, you'll transform client...

  • Strategic Customer Experience Manager

    2 days ago

    San Juan, National Capital Region, Philippines beBeeStrategist Full time ₱6,000,000 - ₱7,000,000

    Customer Retention Manager ">Job Description:",

  • Business Growth Specialist

    2 days ago

    San Juan, National Capital Region, Philippines beBeeProductStrategist Full time ₱6,000,000 - ₱8,000,000

    Job Title: Business Growth SpecialistWe are seeking a highly skilled Business Growth Specialist to drive business outcomes through innovative product strategies. As a key member of our Business Strategy & Growth Team, you will champion business initiatives across a wide range of product areas, including new features, product offerings, campaigns, and...

  • Customer Success Specialist

    3 days ago

    San Juan, National Capital Region, Philippines Right Fit Advisors Full time

    OverviewThe Opportunity — As a Customer Success Manager, you'll play a mission-critical role in retaining and growing our customer base. Your job goes beyond onboarding and support — you'll build loyalty, prevent churn, and help customers extract maximum value from our platform. You'll turn users into advocates and relationships into long-term...