Expert Customer Relationship Manager

2 days ago

San Juan, National Capital Region, Philippines beBeeCustomer Full time ₱720,000 - ₱960,000
Role Overview

We seek an accomplished Account Growth Specialist to lead our client interactions and ensure optimal value from our services.

About the Position

You'll navigate the virtual assistance landscape, helping businesses optimize operations and achieve their goals. With your problem-solving skills and data-driven approach, you'll transform client challenges into success stories and drive business growth through exceptional customer experiences.

Key Responsibilities:
  • Develop and maintain strong relationships with clients and assistants to ensure client satisfaction and success with our products and services.
  • Review customer accounts, performance metrics, and goals to identify growth opportunities and address and resolve customer issues promptly and effectively.
  • Facilitate the onboarding process for new customers, providing comprehensive support and ensuring smooth transitions and effective use of Magic's services.
  • Act as the voice of the customer internally, advocating for their needs and working proactively to ensure customer retention and minimize churn.
  • Gather customer feedback and collaborate with product and development teams to analyze customer data and provide insights and recommendations.
Measuring Success
  • Maintain and improve client continuity and satisfaction through high client retention rates.
  • Grow revenue from existing accounts through upsells and expansions, achieving positive Net Revenue Retention (NRR) rates.
  • Achieve and maintain positive customer satisfaction scores (CSAT/NPS) through exceptional client experiences.
Requirements:
  • Proven experience in account management, relationship management, or customer success in the B2B realm with solid business acumen and understanding of the B2B sales cycle.
  • Adept at fostering and managing relationships with US-based B2B clients, preferably within business consultancy or recruitment and staffing sectors.
  • Experience engaging with top-tier clients (C+-level) with executive-level communication.
  • Proficiency in CRM software (e.g., HubSpot) to manage customer relationships and drive progress.
  • Strong interpersonal and communication skills that build trust and create exceptional client experiences.
  • A self-motivated, results-driven attitude towards customer success.
  • Bachelor's Degree in any field.

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