Customer Success Specialist

2 days ago

San Juan, National Capital Region, Philippines Right Fit Advisors Full time
Overview

The Opportunity — As a Customer Success Manager, you'll play a mission-critical role in retaining and growing our customer base. Your job goes beyond onboarding and support — you'll build loyalty, prevent churn, and help customers extract maximum value from our platform. You'll turn users into advocates and relationships into long-term partnerships.

This isn't a "check-the-box" CSM role. You'll be part advisor, part strategist, part problem-solver — and 100% essential to our growth.

This role supports our AU-based Real Estate Dashboard product. You'll work AU hours (7 PM – 4 AM ET), managing 200–300 accounts with regular touchpoints, product demos, and a strong focus on retention and satisfaction.

What You'll Do
Master the Product
  • Develop deep, working knowledge of our platform and use cases.
  • Guide clients in adopting features that improve their workflow and ROI.
  • Nurture customer health from onboarding through renewal.
  • Negotiate renewal terms and proactively manage churn risks.
  • Surface upsell and cross-sell opportunities through consultative conversations.
Drive Customer Success Strategy
  • Partner with Sales, Product, and Marketing on customer-driven initiatives.
  • Bring customer feedback to internal teams to inform product improvements.
  • Help design and deliver feedback programs that increase satisfaction and retention.
  • Own your customer pipeline, forecast weekly activity, and share insights with leadership.
  • Track engagement levels and recommend improvements where needed.
What You Bring
Must-Haves
  • Prior experience in Account Management or Customer Success, especially in a role focused on retention and product adoption.
  • Comfortable working AU hours (7 PM – 4 AM ET) to support Australian clients.
  • Exceptional verbal communication skills — you're confident, personable, and professional on frequent client calls.
  • Experience with client demos and presenting product value.
  • Ability to manage a high-volume client portfolio (200–300 accounts) with structured, rotational engagement.
  • Familiarity with Salesforce and internal communication tools like Microsoft Teams.
  • Strong organizational skills — you're methodical and calm under pressure, even when managing multiple priorities.
Nice-to-Haves
  • Experience in a tech or SaaS environment with fast-paced expectations.
  • Exposure to both customer support and light upsell or cross-sell responsibilities.
  • Track record of thriving in remote or distributed teams.
Why Join Us?

We're not just another tech company. We're a culture-first, values-driven team that lives our beliefs:

  • Customer First — Always.
  • Passionate — We bring energy and heart to everything we do.
  • Sense of Urgency — Speed matters when solving real problems.
  • Accountable & Reliable — We own our outcomes.
  • Relentless Execution — We get it done.

Here, you'll find a place where your voice is heard, your work is valued, and your growth is accelerated.

Ready to Make a Difference?

If you're looking for more than a job — if you want to be part of something that values your drive, rewards your initiative, and puts customers at the heart of everything — we'd love to meet you.

Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Customer Service and Sales
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