Leadership Trainer

2 days ago

Quezon City, National Capital Region, Philippines beBeeDirector Full time ₱900,000 - ₱1,200,000
Training Director

A critical role is available for a skilled Training Director to shape the communication capabilities of our workforce. This position ensures that both new hires and tenured employees are equipped to deliver exceptional customer experiences.

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  • The ideal candidate will be analytical, creative, emotionally resilient, and thrive in a fast-paced, ever-evolving environment.
  • Demonstrate humility and a growth mindset, remain open to learning from others and letting go of outdated practices to stay aligned with current business needs.
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This role requires strong leadership skills, the ability to analyze performance data, and develop innovative training strategies. The successful candidate will work closely with cross-functional teams to align training with organizational goals.

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  • Key Responsibilities:
  • Lead the design and delivery of pre-process, language, and communication training programs.
  • Analyze performance data with patience and precision to identify trends, gaps, and opportunities.
  • Develop engaging training strategies that drive communication excellence and business results.
  • Collaborate with cross-functional teams including Talent Acquisition, Operations, and Quality to ensure alignment with organizational goals.
  • Manage and mentor training teams, ensuring consistent delivery and professional growth.
  • Provide coaching and feedback to trainers and trainees, maintaining a high standard of communication performance.
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We are seeking a highly motivated and organized individual who can lead our training team to success.

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  • Requirements:
  • Bachelor's degree in communication, Education, Linguistics, or a related field (or equivalent experience).
  • Minimum of 4 years of BPO experience in a leadership or people management role.
  • Proven experience in voice, language, or communication training, preferably in a BPO or customer service environment.
  • Strong analytical skills with a patient, methodical approach to data interpretation.
  • Highly creative in developing training solutions and learning experiences.
  • Emotionally resilient, able to handle pressure and tough conversations with professionalism.
  • Humble and open-minded, willing to learn from others and unlearn practices that no longer serve the current environment.
  • Flexible and adaptable, thriving in dynamic, fast-paced settings.
  • Excellent interpersonal and communication skills, with the ability to lead, influence, and inspire.
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