Executive Leader

20 hours ago

Quezon City, National Capital Region, Philippines beBeeQuality Full time ₱800,000 - ₱1,200,000
Quality Assurance Manager

A high-impact Quality Assurance Manager is sought to oversee the quality assurance program for a Lead Generation campaign. The ideal candidate will be a leader with a strong background in quality management, data analysis, and call center operations.

Key Responsibilities
  • Develop and implement quality assurance strategies, policies, and procedures to enhance call quality, sales performance, and customer satisfaction.
  • Lead and mentor a team of Quality Analysts, providing regular coaching and performance feedback.
  • Conduct regular audits of calls to ensure compliance with standards, identifying areas for improvement.
  • Analyze quality data to identify trends, root causes of issues, and opportunities to enhance sales and customer experience.
  • Collaborate with sales managers, trainers, and other departments to implement quality improvement initiatives.
  • Prepare and present quality reports to management.
Qualifications
  • Proven experience as a Quality Analyst Manager or a similar role in a call center environment.
  • Strong knowledge of quality assurance methodologies and sales processes.
  • Excellent leadership, communication, and interpersonal skills.
  • Proficiency in data analysis and reporting.
  • Ability to work in a fast-paced, target-driven environment.
About Us

We specialize in business process outsourcing (BPO) and digital content marketing. Our expertise in BPO allows us to handle campaigns for brands across the United States, delivering exceptional results and driving growth for our clients. In the digital space, we excel in content marketing, technical SEO, guest blogging, media outreach, conversion rate optimization, UX design, and sales funnel strategy.

Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Quality Assurance
  • Industries: Advertising Services

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