Call Center Trainer

4 weeks ago

Makati City, National Capital Region, Philippines ConnectUs Marketing Solutions Inc. Full time
We want you in our team CALL CENTER TRAINER (Permanent WFH)
Starting salary: PHP 15,000 - PHP 18,000(Please apply only if the salary offer meets your expectations). Job Description:
  • Conduct effective training sessions for trainees.
  • Collaborate with co-trainers, managers, and other leaders.
  • Identify training needs and develop training plans based on business objectives and operational goals.
  • Evaluate the effectiveness of training materials and create an action plan for improvement.
  • Continuously review trainees' performance, provide coaching & feedback, and ensure adherence to quality standards.
  • Maintain training records and reports to track the progress of individual representatives and the overall effectiveness of training programs.
Qualifications:
  • Proven experience in training/handling a team in any field.
  • Teaching experience.
  • Experience in the BPO industry is an advantage.
  • Fluent in written and verbal English.
  • Excellent interpersonal and communication skills.
  • Strong leadership, team building, organizational, and management skills.
  • Able to multitask, prioritize, and manage time efficiently.
  • Ability to analyze problems and strategize for better solutions.
  • Experience with technologies and best practices for instructional manuals and teaching platforms.
  • Strict adherence to company philosophy, mission statement, and goals.
  • Fast learner & Tech-savvy.
  • Proficient in word-processing software and spreadsheets (e.g. Google Workspace, MS Office).
  • Knowledgeable in using Zoom functions.
Equipment requirement:
  • Laptop/Desktop: at least core i3 processor and 8 GB RAM.
  • Dual screen setup.
  • Headset: any A4Tech or Jabra USB-type headset.
  • Internet connection: Wired connection minimum of 10 Mbps with back up internet.
  • Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Skype, Zoom.
So, why join us?
  • Permanent work-from-home.
  • Full Time and Long Term Employment.
  • Basic Salary + Government mandated benefits, Basic HMO, leave credits, and other incentives.
  • Salary will be based on: Skills, Attitude, Performance, Attendance.
  • Opportunity for regularization and promotion.
  • US and Canadian clients.
  • Shift: Graveyard Monday to Friday.
  • Training: less than a month.
WE LOOK FORWARD TO WORKING WITH YOU
#J-18808-Ljbffr

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