Senior Relationship Manager

1 day ago

Mabalacat, Central Luzon, Philippines beBeeClientServices Full time ₱6,000,000 - ₱8,000,000
Job Overview

We are seeking a seasoned professional to fill the role of Client Services Manager. As a key member of our team, you will be responsible for building and maintaining long-term relationships with clients.

  • Key Responsibilities
    • Manage client accounts and serve as the primary point of contact for all client communication.
    • Participate in strategic planning sessions to ensure alignment with operational objectives.
  • Clients Onboarding and Support
    • Lead the full client onboarding lifecycle, including platform setup, configuration, and training delivery.
    • Provide ongoing support to clients during implementation and beyond.
  • Client Enablement and Platform Advocacy
    • Promote regular usage of the platform by highlighting relevant features and best practices.
    • Track and report on key success metrics, usage patterns, and feedback to improve overall customer experience.
  • Cross-Functional Collaboration
    • Liaise with internal teams to deliver feedback, surface feature requests, and align product capabilities with client goals.
    • Maintain detailed documentation of all customer interactions, training logs, issue tracking, and system changes.
Requirements
  • 3+ years of experience in Customer Success, Implementation, or Account Management.
  • Proven experience managing high-touch clients.
  • Strong technical acumen.
  • Excellent interpersonal, verbal, and written communication skills.
  • Strong project management and organizational abilities.
  • Bachelor's degree or equivalent in Business, IT, Communications, or related field.
Preferred Qualifications
  • Experience working with government entities or regulated environments.
  • Ability to work independently and represent the brand with professionalism and credibility.
  • Understanding of customer success metrics and usage tracking tools.

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