Customer Service Coordinator

6 days ago


Manila, National Capital Region, Philippines American Wire and Cable Co., Inc. Full time

**About the Role**

We are seeking a highly skilled Sales Processing Staff to join our team at American Wire and Cable Co., Inc.

Responsibilities

  1. Process customers' purchase orders (PO): transmit POs to Credit and Collection Department for checking and approval for booking; book POs as customer orders (CO) ensuring that items contained in POs and COs are correct and matched.

  2. Allocate finished goods stocks to outstanding customer orders; initiate Authority to Cut (ATC) and transmit approved ATCs to FGW/Shipping for processing; schedule deliveries according to customers' instructions.

  3. Advise FGW/Shipping Section on delivery schedules as required by customers; relay delivery address, contact person, contact number, and delivery dates; track status of deliveries and update customers on this.

  4. Update Sales Engineers on the status of their customers' orders for their reference.

  5. Attend to customers' inquiries, status of orders, delivery schedules, complaints, etc.

  6. Prepare weekly Sales Report for use during Monday Meeting to update status of sales.

  7. Maintain up-to-date and orderly files of purchase orders, customers' orders, Authority to Cut, unlock forms, etc.

Skills and Qualifications

The ideal candidate will have:

  • Excellent communication skills
  • Knowledgeable in MS Applications, especially MS Excel
  • At least 1 year of experience in sales or a related field
  • Strong organizational skills

Benefits

We offer a dynamic work environment, opportunities for growth and development, and a competitive salary package.



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