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Customer Experience Lead
2 weeks ago
The Customer Experience Lead will be responsible for developing and executing strategies to enhance customer satisfaction and loyalty.
Key Deliverables- Conduct thorough analysis of customer feedback and pain points to identify opportunities for improvement.
- Develop and implement process changes to improve service quality and efficiency.
- Liaise with clients and stakeholders to ensure transparent communication and timely issue resolution.
This role requires a highly skilled professional with at least 5 years of experience in customer-facing roles, operations, or project management. A proven track record of managing client relationships and leading delivery teams is essential.
A Bachelor's degree in Business Administration, Operations Management, or a related field (MBA or equivalent is a plus) is required. Certifications in Project Management (PMP, PRINCE2) or IT Service Management (ITIL) are a plus.
Desirable Skills:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with cross-functional teams.
