Current jobs related to Customer Experience Associate - Angeles City, Central Luzon - Mass Markets

  • Virtual Customer Experience Associate

    1 week ago

    Angeles City, Central Luzon, Philippines Valeros Business Company Full time

    We are seeking a highly skilled and motivated Customer Experience Associate to join our team at Valeros Business Company. As a Call Center Agent, you will be responsible for providing exceptional customer support and ensuring customer satisfaction.Job OverviewThis is a full-time on-site role that requires strong communication skills, attention to detail, and...

  • Customer Experience Associate

    3 days ago

    Angeles City, Central Luzon, Philippines beBee Careers Full time

    About the RoleWe are seeking a Customer Experience Associate to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients.Your primary focus will be on conducting outbound calls to survey participants, gathering accurate and relevant information, and compiling, recording,...

  • Customer Experience Associate

    7 days ago

    Angeles City, Central Luzon, Philippines beBee Careers Full time

    Job OverviewThis role supports customer interactions, technical support, and sales conversations. Key responsibilities include handling inbound and outbound contacts in a professional manner, ensuring first call resolution through problem-solving, and accurately documenting customer information.The ideal candidate will have excellent communication skills,...

  • Customer Experience Associate

    4 days ago

    Angeles City, Central Luzon, Philippines beBee Careers Full time

    **Customer Service Role**We are seeking a highly motivated and detail-oriented individual to fill the position of Customer Service Representative.**Key Responsibilities Include:Responding to customer inquiries and resolving issues efficiently.Providing accurate information and solutions to customers' concerns.**Qualifications:Minimum education level of High...

  • Customer Experience Associate

    7 days ago

    Angeles City, Central Luzon, Philippines beBee Careers Full time

    A Customer Service Representative plays a pivotal role in delivering exceptional support to clients of prominent brands.ResponsibilitiesResponding to incoming calls from customers to address their queries and concerns.Managing customer inquiries or requests in a timely and efficient manner.Developing and maintaining accurate records for effective file...

  • Customer Experience Leader

    6 days ago

    Angeles City, Central Luzon, Philippines beBee Careers Full time

    About the RoleThis position is responsible for overseeing and supervising a team of customer support agents, developing and implementing procedures to improve team efficiency and productivity, and ensuring quality service to both internal and external customers.The ideal candidate will have a strong background in sales or online retail, with experience in...

  • Customer Experience Lead

    1 day ago

    Angeles City, Central Luzon, Philippines beBee Careers Full time

    Role OverviewWe are seeking an experienced Business Process Manager to oversee and supervise a team of customer-facing associates. The successful candidate will be responsible for ensuring quality service is delivered to internal and external customers, both online and offline.Key ResponsibilitiesLead and motivate a team of agents to deliver exceptional...

  • Lead - Customer Experience

    1 day ago

    Angeles City, Central Luzon, Philippines Sutherland Full time

    Join to apply for the Lead - Customer Experience role at Sutherland.About SutherlandArtificial Intelligence, Automation, Cloud engineering, and Advanced analytics are core to our expertise. We work with iconic brands worldwide, leveraging market-leading technology and business process excellence to drive digital transformation and optimize critical...

  • Customer Experience Advocate

    6 days ago

    Angeles City, Central Luzon, Philippines beBee Careers Full time

    Delivering Exceptional ExperiencesWe are seeking a skilled Vacation Ownership Expert to join our team. As a key member of our service delivery team, you will be responsible for providing exceptional customer service to our closed owner base via inbound and outbound calling. Your primary goal will be to consistently provide delightful and friendly Count On Me...

  • Customer Support Associate

    2 weeks ago

    Angeles City, Central Luzon, Philippines Clark Outsourcing Full time

    About the JobWe are looking for a skilled Customer Support Associate to join our team. As a key member of our customer support team, you will provide exceptional customer service and support to healthcare professionals and consumers.The ideal candidate will have at least 2 years of experience in a call center environment and a medical background. Strong...

Customer Experience Associate

2 weeks ago

Angeles City, Central Luzon, Philippines Mass Markets Full time

Mass Markets is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. Our commitment to excellence and focus on innovation have established us as a trusted partner in the industry.

Job Description

We are seeking highly motivated and dedicated professionals to join our team as Customer Service Agents. As a key member of our customer service team, you will be responsible for handling customer inquiries, requests, and concerns through various communication channels. You will provide exceptional service, resolve issues, process orders, and maintain customer satisfaction.

Key responsibilities include:

  • Handling inbound and outbound contacts in a courteous, timely, and professional manner.
  • Listening to customers, understanding their needs, and resolving customer concerns.
  • Researching systems to find missing information and coordinating with other departments to resolve issues when necessary.
  • FOLLOWING OUR PROCESS AND PERFORMING ALL TASKS IN A COURTEOUS AND PROFESSIONAL MANNER.
  • Utilizing systems and technology to complete account management tasks.
  • Accurately documenting and processing customer claims in appropriate systems.
  • FOLLOWING ALL REQUIRED SCRIPTS, POLICIES, AND PROCEDURES.
  • Utilizing knowledge bases and training to accurately answer customer questions.
  • Complying with requirements surrounding confidential information and personal data.
  • Apropriately escalating customer issues with managerial teams.
  • Ensuring first call resolution through problem-solving and effective call handling.
  • Attending meetings and training, and reviewing new training materials to stay up-to-date on changes to program knowledge, systems, and processes.
  • Adhering to all attendance and work schedule requirements.
Candidate Qualifications

We are looking for positive, driven, and confident applicants who possess excellent communication skills. The ideal candidate must be 18 years or older, have a high school diploma or equivalent, and no BPO experience is required.

Benefits at Mass Markets include paid time off, incentives and rewards, health benefits, retirement savings, disability insurance, life insurance, career growth opportunities, paid training, and a fun, engaging work environment.

We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. We provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.