Customer Experience Consultant

Sutherland's unique value proposition is built on market-leading technology and business process excellence. We drive digital transformation, optimize critical business operations, and reinvent experiences through our advanced products and platforms.Job DescriptionAs a Customer Service Consultant, you'll be responsible for:Providing exceptional customer...

Role OverviewWe are seeking an experienced Business Process Manager to oversee and supervise a team of customer-facing associates. The successful candidate will be responsible for ensuring quality service is delivered to internal and external customers, both online and offline.Key ResponsibilitiesLead and motivate a team of agents to deliver exceptional...

Job SummaryThis Consulting Manager position offers a challenging opportunity to lead a team of consultants and drive business results. As a manager, you will be responsible for overseeing a team of experts, ensuring they meet and exceed key performance indicators (KPIs).Your key responsibilities will include driving team performance, strengthening...

Job OverviewSutherland is a global leader in digital transformation, and we are seeking a skilled Customer Service Consultant to join our team.In this role, you will be responsible for providing exceptional customer service to consumers through inbound calls, responding to inquiries about products and services, processing payments, and performing general...

Job Description:We are seeking a senior consultant manager to lead our team of consultants. The successful candidate will have excellent analytical skills, effective communication skills, and the ability to work in a fast-paced environment.Key Responsibilities:Meet KPI Targets: Lead the team to meet and exceed all key performance indicator (KPI)...

Sustainable customer satisfaction is critical to the success of any business. As a dynamic and customer-focused professional, you will be responsible for developing and implementing effective customer experience strategies that align with organizational goals.Key ResponsibilitiesDevelop Customer Experience Strategies: Design and implement comprehensive...

Job SummaryWe are seeking a highly skilled and customer-focused Customer Experience Advocate to join our team. As a Customer Experience Advocate, you will be responsible for ensuring exceptional customer experiences through proactive issue resolution and relationship-building.Key Responsibilities:Provide timely and effective resolution to customer complaints...

Customer Experience AmbassadorWe are on a mission to deliver unparalleled customer experiences at Sutherland. As a Customer Experience Ambassador, you will be the point of contact for consumers, answering inbound calls and providing exceptional customer service. Your responsibilities will include responding to inquiries about products and services,...

Sutherland is a global leader in driving business and digital transformation. Over the last 35 years, we have partnered with iconic brands worldwide to deliver revenue growth, operational efficiency, and innovative business models.Job DescriptionWe are seeking a dynamic and customer-focused Lead-Customer Experience to join our team in Clark, Philippines. As...

At Sutherland, we're committed to delivering exceptional experiences for our clients' customers. As a Customer Experience Strategist, you'll play a crucial role in helping us achieve this goal.Company OverviewWe're a digital transformation company with over 30 years of experience in caring for our clients' customers. Our mission is to make their experiences...