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Renewal Account Specialist

2 weeks ago

Manila, National Capital Region, Philippines SolarWinds Full time

We are seeking a highly motivated and experienced Renewal Sales Specialist to join our team. In this role, you will be responsible for maintaining a large volume of customer relationships and renewals, communicating effectively with customers to resolve issues and ensure relationship continuity, and managing customer master records, licenses, software expiration dates, and contact information.

Responsibilities
  • Maintain accurate customer master records
  • Verify pricing, licenses, and expiration dates with customers and resellers globally
  • Resolve order issues with customer service and order management
  • Achieve monthly quotas and cumulative targets

You will work closely with our customers to resolve any issues that may be preventing them from maintaining a relationship with SolarWinds. As a key member of our team, you will be responsible for managing pipeline, forecasting, and committing deals daily and weekly.