Renewal Account Manager
1 week ago
About KMC Solutions:
We are a leading provider of innovative solutions for commercial businesses. Our team is dedicated to delivering exceptional customer experiences and driving growth through strategic partnerships.
Job Summary:
This role involves managing the renewal lifecycle for our commercial accounts, ensuring seamless execution and maximizing retention rates. The successful candidate will be responsible for building strong relationships with customers, identifying opportunities for growth, and driving successful renewal outcomes.
Key Responsibilities:
Renewal Management
- Proactively manage and execute the renewal process for a portfolio of commercial accounts.
- Generate and deliver timely renewal quotes and contracts.
- Track renewal progress and maintain accurate records in our CRM system.
- Identify and address potential renewal risks and opportunities.
- Accurately forecast renewal rates and revenue.
Customer Engagement
- Build and maintain strong customer relationships, acting as their primary point of contact for renewals.
- Conduct proactive outreach to customers approaching their renewal date, including email, phone, and virtual meetings.
- Understand customer needs and address any concerns or questions regarding their renewal.
- Communicate value propositions and product updates to ensure customer satisfaction and continued engagement.
- Gather customer feedback and relay it to the appropriate teams for continuous improvement.
Process Improvement
- Identify and recommend improvements to the renewal process to enhance efficiency and customer experience.
- Collaborate with cross-functional teams, including sales, support, and product, to ensure alignment and smooth renewal execution.
- Stay up-to-date on product knowledge, industry trends, and best practices in renewal management.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field (preferred).
- Minimum of 1-2 years of experience in renewals, sales, customer service, or a related field, preferably in a SaaS or technology environment.
- Proven track record of achieving renewal targets and driving customer retention.
- Excellent communication, interpersonal, and negotiation skills.
- Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks.
- Proficiency in CRM systems (e.g., Salesforce) and Microsoft Office Suite.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong problem-solving and analytical skills.
- Excellent English verbal and written skills.
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