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Virtual Support Specialist

2 weeks ago

Manila, National Capital Region, Philippines Adaptive Teams Full time

Job Summary

We're seeking a highly motivated and customer-focused Support Specialist to join our team. As a Remote Call Center Agent, you'll provide exceptional support to customers via phone, email, or chat, ensuring timely and effective resolutions to their inquiries.

Your Key Responsibilities:

  1. Customer Engagement: Engage with customers in a friendly and professional manner, addressing their concerns and resolving issues efficiently.
  2. Product Knowledge: Stay up-to-date on product features, pricing, and promotions, using this knowledge to inform customer interactions.
  3. Process Improvement: Identify areas for process improvement, suggesting changes to enhance efficiency and quality.

Your Skills and Qualifications:

  • Strong Communication: Excellent verbal and written communication skills to effectively interact with customers.
  • Critical Thinking: Ability to analyze complex situations, identify key issues, and develop creative solutions.
  • Adaptability: Demonstrated ability to adapt to changing priorities, technologies, and customer needs.