Technical Support Specialist

5 days ago


Manila, National Capital Region, Philippines Wipro Philippines Inc. Full time
Job Description

We are seeking a skilled Technical Support Specialist to join our team at Wipro Philippines Inc. The successful candidate will be responsible for providing first-level technical support for internal applications, hardware, and software issues.

Key Responsibilities:

  1. Troubleshoot hardware and software issues remotely.
  2. Provide technical assistance for internal applications affecting Outlook performance.
  3. Setup and troubleshoot mobile devices for work-related functions using Intune and authentication practices.
  4. Expertise in explaining and troubleshooting various network connection types (Home or Corporate) and Virtual Private Networks (VPN) setup and troubleshooting.

Requirements:

  • Broad understanding of the domain/functional of cloud-based applications.
  • Experience with setting up and verifying Outlook profiles and resolving send/receive errors.
  • Proficient in Teams' interface, including navigating teams, channels, chats, and meetings.
  • Familiarity with non-Microsoft tools like macOS and ServiceNow for support and integration.


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