Customer Experience Associate

1 day ago


Taguig, National Capital Region, Philippines Welsend Global Services Inc. Full time
Job Summary:
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent. In this role, you will be responsible for providing exceptional support to our customers, responding to inquiries, and resolving issues. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply.

Responsibilities:
  • Handle customer inquiries and resolve issues promptly and professionally.
  • Provide technical support services, including warranty and instruction on how to use products.
  • Work collaborately with team members to meet performance goals and maintain high customer satisfaction.
  • Maintain up-to-date knowledge of products and adhere to company procedures and standards.

Requirements:
  • Excellent English communication skills, both written and verbal.
  • A friendly and patient demeanor, with a passion for providing exceptional service.
  • Detail-oriented and able to multitask.
  • Comfortable using computer systems and after-sales software.


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