Customer Experience Designer

2 days ago


Taguig, National Capital Region, Philippines Neksjob Corporation Full time

**Key Responsibilities:**

  • Define and implement CRM strategies to drive customer acquisition, engagement, and loyalty.
  • Manage the full lifecycle of sales and marketing programs, from strategy definition to technical delivery, primarily focused on CRM platforms like Salesforce.
  • Lead workshops, gather requirements, create solution blueprints, and drive the design and deployment process across cross-functional teams.
  • Continuously monitor trends, analyze data, and optimize CRM strategies to improve sales and marketing performance and ROI.
  • Identify and implement opportunities for CRM process enhancements and operational efficiencies.
  • Develop comprehensive business cases for CRM investments, technology upgrades, and transformation initiatives.
  • Collaborate on the development, integration, and support of CRM and Martech platform technologies.


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