IT Support Specialist
4 weeks ago
At Data Connect Technologies, we are seeking a highly skilled and experienced IT Support Technician to join our team.
Key Responsibilities:
- Provide technical support and assistance to employees and customers via phone, email, and in-person.
- Diagnose and resolve hardware and software issues in a timely and efficient manner.
- Configure and maintain computer systems, networks, and peripherals.
- Develop and implement technical solutions to improve system performance and reliability.
- Collaborate with cross-functional teams to resolve complex technical issues.
Requirements:
- Diploma or equivalent in Computer Science, Information Technology, or related field.
- At least 2 years of experience in a related field, preferably in a help desk or technical support role.
- Excellent knowledge of Microsoft Windows operating systems and Office 365 administration.
- Experience with domain environments, MS Exchange, and virtualization environments (Hyper-V and VMware).
- Proven analytical and troubleshooting skills, with the ability to resolve complex technical issues.
- Excellent customer management skills, with the ability to communicate effectively with employees and customers.
Preferred Qualifications:
- Experience with Office 365 administration and virtualization environments.
- Knowledge of network protocols and security measures.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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