IT Support Specialist

4 weeks ago


Davao City, Davao, Philippines Data Connect Technologies Full time
Job Description

At Data Connect Technologies, we are seeking a highly skilled and experienced IT Support Technician to join our team.

Key Responsibilities:

  • Provide technical support and assistance to employees and customers via phone, email, and in-person.
  • Diagnose and resolve hardware and software issues in a timely and efficient manner.
  • Configure and maintain computer systems, networks, and peripherals.
  • Develop and implement technical solutions to improve system performance and reliability.
  • Collaborate with cross-functional teams to resolve complex technical issues.

Requirements:

  • Diploma or equivalent in Computer Science, Information Technology, or related field.
  • At least 2 years of experience in a related field, preferably in a help desk or technical support role.
  • Excellent knowledge of Microsoft Windows operating systems and Office 365 administration.
  • Experience with domain environments, MS Exchange, and virtualization environments (Hyper-V and VMware).
  • Proven analytical and troubleshooting skills, with the ability to resolve complex technical issues.
  • Excellent customer management skills, with the ability to communicate effectively with employees and customers.

Preferred Qualifications:

  • Experience with Office 365 administration and virtualization environments.
  • Knowledge of network protocols and security measures.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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