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Email Support Specialist

1 month ago

Davao City, Davao, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time
Email Support Specialist

We are seeking a detail-oriented and customer-focused Email Support Specialist to provide timely and professional email support to our customers.

Key Responsibilities:

  • Attend to customer inquiries through emails in a timely and accurate manner
  • Stay on top of campaigns and promotional releases
  • Communicate customer feedback to internal stakeholders to champion new processes
  • Maintain a positive and professional attitude towards customers

Requirements:

  • At least 1 year of experience in email management
  • Proficiency with different email management software, preferably Zendesk
  • Commitment to flexible scheduling and willingness to work in any site

About Us:

Talent Outsourcing Channel (TORCH) Solutions is a leading provider of customer service solutions. We are committed to delivering exceptional service to our clients and their customers.