Technical Support Specialist
4 weeks ago
About the Role:
This is an exciting opportunity to join our team as a Computer Hardware Technician where you will be responsible for the installation, maintenance, and troubleshooting of computer hardware, software, and peripheral devices. You will provide technical support to end-users both remotely and on-site, ensuring that all IT systems operate effectively and efficiently.
Key Responsibilities:
- Hardware Installation and Maintenance: Assemble and install computer hardware components such as CPUs, RAM modules, hard drives, and peripheral devices (printers, scanners, etc.). Configure hardware settings and ensure compatibility with software applications.
- Software Installation and Configuration: Install and configure operating systems (e.g., Windows, Linux) and software applications. Ensure software updates and patches are applied promptly to maintain system security and functionality.
- Network Setup and Maintenance: Set up and maintain local area networks (LANs), including routers, switches, and wireless access points. Troubleshoot network connectivity issues and ensure network security measures are in place.
- Technical Support: Provide technical assistance and support to end-users regarding computer systems, software, and hardware issues. Diagnose and resolve technical problems through troubleshooting steps, either remotely or on-site
Qualifications:
- A Bachelor's degree in Computer Science, Information Technology, or a related field.
- Certification such as NC II in Computer System Servicing or equivalent is desirable.
- Proven experience as a Computer Technician or in a similar role, with hands-on experience in hardware and software installation, troubleshooting, and maintenance.
- Strong technical skills in computer hardware components, operating systems (Windows, Linux), networking protocols (TCP/IP, DNS, DHCP), and software applications.
- Excellent problem-solving abilities and a systematic approach to diagnosing and resolving technical issues.
- Effective communication skills, both verbal and written, to provide clear technical guidance and support to end-users.
- Ability to work independently and collaboratively in a team environment, with a customer-oriented approach to service delivery.
Estimated Salary: $55,000 - $65,000 per year.
About Us:
We are a leading provider of computer sales and services. Our mission is to deliver high-quality solutions that meet the evolving needs of our customers.
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