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System Level Support Engineer for Telecommunications Networks

1 week ago

Manila, National Capital Region, Philippines Ciena Corporation Full time
Job Overview:

Ciena Corporation is seeking a highly skilled Network Support Specialist to join our team. As an Associate, Global Technical Support, you will be responsible for providing system level pre & post-sales support for CIENA's Customer base.

This includes remote or on-site testing, troubleshooting and technical support for CIENA products. You will work closely with internal customer-facing teams to manage customer issues and provide on-call duties 24x7 when required.

Key Responsibilities:

  • Provide system level pre & post-sales support for CIENA's Customer base.
  • Remote or on-site testing, troubleshooting and technical support for CIENA products.
  • Work closely with internal customer-facing teams to manage customer issues.
  • Provide on-call duties 24x7 when required.