Telecommunications Network Technician

5 days ago


Manila, National Capital Region, Philippines Ciena Full time
Technical Support Role

Ciena is a leading technology company that requires an experienced Associate, Global Technical Support, to join our team.

Job Description

As a key member of our technical support team, you will be responsible for providing system-level pre-sales and post-sales support for Ciena's customer base. This includes remote or on-site testing, troubleshooting, and technical support for Ciena products.

Key Responsibilities:

  • Provide remote technical support via phone or online for identified Ciena products 24/7 when required.
  • Manage technical support cases/tickets from start to finish.
  • Collaborate with internal teams to manage customer issues.
Requirements

Key Requirements:

  • Bachelor's degree in a relevant technical field, such as Electronics, Communication Engineering, or Computer Science.
  • Minimum 3-5 years of experience in telecommunications, preferably in a technical support role.
  • Knowledge of OTN, SONET/SDH/DWDM, Carrier Ethernet, and optical transport systems.


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