Telecommunications Network Technician
5 days ago
Ciena is a leading technology company that requires an experienced Associate, Global Technical Support, to join our team.
Job DescriptionAs a key member of our technical support team, you will be responsible for providing system-level pre-sales and post-sales support for Ciena's customer base. This includes remote or on-site testing, troubleshooting, and technical support for Ciena products.
Key Responsibilities:- Provide remote technical support via phone or online for identified Ciena products 24/7 when required.
- Manage technical support cases/tickets from start to finish.
- Collaborate with internal teams to manage customer issues.
Key Requirements:
- Bachelor's degree in a relevant technical field, such as Electronics, Communication Engineering, or Computer Science.
- Minimum 3-5 years of experience in telecommunications, preferably in a technical support role.
- Knowledge of OTN, SONET/SDH/DWDM, Carrier Ethernet, and optical transport systems.
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