Telecommunications Engineer
7 days ago
About the role
Manpower Outsourcing Services, Inc. is seeking a skilled Telecommunications Engineer to join our team in Metro Manila on a contract basis.
This role involves maintaining and repairing wireless telecommunications infrastructure to ensure seamless connectivity for customers.
Key Responsibilities:
- Maintenance of 4G/5G wireless sites and site energy systems, including routine and proactive maintenance, fault locating, key event assurance, capacity management, and maintenance efficiency improvement.
- Remote support in addressing network issues, with on-site troubleshooting as needed.
- Interface with customers' technical teams and Huawei's Customer Support Engineers.
- Provide technical responses to customer inquiries and concerns.
- Handle service request tickets and work with Customer Support Engineers to resolve network issues within contracted SLA periods.
- Review root cause analyses provided by Customer Support Engineers before presenting reports to customers.
- Identify and rectify risks according to established processes.
- Regularly report task progress to professional customers.
- Monitor key performance results of the network and provide regular reports.
- Prepare contingency plans and topologies for supported networks, conduct network accident drills.
- Perform other tasks related to maintenance as required.
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