IT System Support Engineer
1 day ago
**Job Summary:**
We are seeking a highly skilled Level 2 System Engineer to join our dynamic team at IT by Design Philippines Inc. As a Senior Helpdesk Engineer, you will provide technical support and troubleshooting services for our clients' IT systems.
About the Role:
- Provide technical assistance and support for a wide range of IT systems and services, including servers, networks, workstations, and cloud infrastructure.
- Troubleshoot and resolve complex technical issues related to operating systems, hardware, software, networking, and security.
- Perform system monitoring, maintenance, and updates to ensure the ongoing reliability and security of client environments.
- Collaborate with the Level 1 support team to escalate issues as necessary.
Requirements:
- 3+ years of experience in a technical support role, with at least 1 year of experience in a managed services provider (MSP) environment.
- Strong understanding of networking, Windows Server, and Microsoft Active Directory.
- Hands-on experience with virtualization technologies.
- Proficiency in troubleshooting and supporting operating systems.
- Experience with cloud platforms like Microsoft 365, Azure, and AWS.
Preferred Skills:
- Experience with remote monitoring and management (RMM) tools.
- Experience with ticketing systems.
- Knowledge of scripting or automation.
Benefits:
- HMO + free dependents on Day 1
- Convertible to cash leaves
- Performance Bonus
- Life Insurance
- Pet Insurance
- Discounted Lunch Meals
- Car shuttle services
- Free Snacks & Unlimited Brewed Coffee
- Sleeping Quarters Available
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