IT System Support Engineer

1 day ago


Manila, National Capital Region, Philippines IT by Design Philippines Inc. Full time

**Job Summary:**

We are seeking a highly skilled Level 2 System Engineer to join our dynamic team at IT by Design Philippines Inc. As a Senior Helpdesk Engineer, you will provide technical support and troubleshooting services for our clients' IT systems.

About the Role:

  • Provide technical assistance and support for a wide range of IT systems and services, including servers, networks, workstations, and cloud infrastructure.
  • Troubleshoot and resolve complex technical issues related to operating systems, hardware, software, networking, and security.
  • Perform system monitoring, maintenance, and updates to ensure the ongoing reliability and security of client environments.
  • Collaborate with the Level 1 support team to escalate issues as necessary.

Requirements:

  • 3+ years of experience in a technical support role, with at least 1 year of experience in a managed services provider (MSP) environment.
  • Strong understanding of networking, Windows Server, and Microsoft Active Directory.
  • Hands-on experience with virtualization technologies.
  • Proficiency in troubleshooting and supporting operating systems.
  • Experience with cloud platforms like Microsoft 365, Azure, and AWS.

Preferred Skills:

  • Experience with remote monitoring and management (RMM) tools.
  • Experience with ticketing systems.
  • Knowledge of scripting or automation.

Benefits:

  • HMO + free dependents on Day 1
  • Convertible to cash leaves
  • Performance Bonus
  • Life Insurance
  • Pet Insurance
  • Discounted Lunch Meals
  • Car shuttle services
  • Free Snacks & Unlimited Brewed Coffee
  • Sleeping Quarters Available


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