Voice Network Engineer
4 days ago
PCCW Global is a leading telecommunications provider offering the latest voice and data solutions to multi-national enterprises and communication service providers. Our global coverage combined with local knowledge has helped us build best-in-class connections across the globe linking Asia-Pacific, Europe, the Americas, the Middle East, and Africa.
As a Global Telecommunications Specialist, you will be responsible for network surveillance, performance monitoring, and management of PCCW Global Voice networks.
Key Responsibilities:- Network Surveillance and Performance Monitoring: Monitor network performance to ensure optimal functionality and troubleshoot any issues that may arise.
- System Planned Work and Outage Coordination: Handle system planned work and ad-hoc outage coordination to minimize downtime and ensure business continuity.
- Collaboration with Tier-2 and Tier-3 Engineers: Cooperate with engineers to improve network performance or resolve quality issues.
- Customer Trouble Tickets: Handle customer trouble tickets and perform first-line support and troubleshooting.
We are seeking an experienced professional with a university degree in electronic/electrical engineering or a voice-related certificate. The ideal candidate should have at least 1 year of experience in voice communication field or 2 years relevant experience in data and voice communication field.
A good understanding of various data and voice network equipment operations is essential. Additionally, the candidate should possess excellent analytical problem-solving skills, customer-oriented attitude, and ability to work under pressure.
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