Technical System Resolution Specialist

1 month ago


Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time
About the Role

As a Technical System Resolution Specialist, you will play a pivotal role in ensuring seamless operations of our critical business systems. Your responsibilities will encompass monitoring infrastructure, identifying and resolving issues, and maintaining smooth system performance.

Key Responsibilities
  • Independently perform tasks and become an expert in your field.
  • Active participation in team discussions to contribute innovative solutions.
  • Collaborate with cross-functional teams to ensure efficient system operations.
  • Document and maintain system configurations, processes, and procedures.
  • Provide technical support and guidance to end-users.
Requirements
  • Bachelor's Degree in Information Technology, Computer Science, or related fields.
Professional Skills
  • Proficiency in Infrastructure Monitoring.
  • Strong understanding of system monitoring tools and techniques.
  • Experience in analyzing system logs and performance metrics.
  • Familiarity with ITIL framework and best practices.
  • Excellent troubleshooting and problem-solving skills.
  • Good communication and interpersonal skills.
Additional Information
  • A minimum of 2 years of experience in Infrastructure Monitoring is required.


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