Homecare Coordinator Role

1 day ago

Pasay, National Capital Region, Philippines beBeeCare Full time ₱35,000 - ₱50,000

Job Title: Care Coordinator

We are seeking a detail-oriented and organized Care Coordinator to join our team. The successful candidate will be responsible for ensuring seamless client care by efficiently managing and coordinating caregiver schedules to match each individual client's needs.

This role serves as a vital link between clients, caregivers, and the agency, maintaining strong communication and resolving scheduling conflicts promptly. The coordinator enhances client satisfaction and operational efficiency in delivering consistent, high-quality home care services.

Key Responsibilities:
  • Scheduling (70%)
  • Assign caregivers based on client needs, skills, and availability, planning for staffing gaps.
  • Adjust schedules for emergencies, last-minute absences, and urgent client needs.
  • Communicate schedule changes to caregivers and clients, offering incentives for hard-to-fill shifts.
  • Act as the main contact for caregivers, handling availability, assignments, and policy updates.
  • Address client inquiries and assist with onboarding new clients into the scheduling system.
  • Maintain accurate records in scheduling software, tracking availability and backup schedules.
  • Resolve scheduling conflicts and caregiver disputes efficiently.
Bookkeeping (30%)
  • Financial Management
  • Keep financial records updated in QuickBooks, auditing and reconciling reports.
  • Manage accounts payable, verify caregiver timesheets, and ensure accurate payroll processing.
  • Ensure timely invoicing and payment collection from clients.

Week 1 – Immediate Tasks & Onboarding:

  • Get onboarded to company processes, scheduling software, and caregiver-client matching protocols.
  • Shadow senior team members to understand workflow and client expectations.
  • Begin managing lower-risk scheduling assignments under supervision.
  • Develop familiarity with caregiver profiles, availability, and specific client care needs.
  • Attend daily scheduling meetings and start contributing to coverage solutions.

Requirements:

  • Qualifications:
  • At least 1-2 years of experience as a Homecare Scheduler or in a related field.
  • Experience using scheduling software and ability to manage 75 clients and 300 hours of schedules.
  • Background experience in Financial and Project Management is a plus.
  • Background experience in Bookkeeping, QuickBooks, and P&L preparation.
  • Skills:
  • Strong time management and communication skills.
  • Prior experience in homecare, healthcare, or senior care.
  • Familiarity with HIPAA compliance and caregiver credentialing.

What We Offer:

  • Competitive Salary
  • Remote Work
  • Generous PTO
  • Direct Mentorship
  • Learning & Development Opportunities
  • Global Networking
  • Work-Life Balance

Our Recruitment Process:

  1. Application
  2. Screening
  3. Top-grading Interview
  4. Skills Assessment
  5. Client Interview
  6. Job Offer
  7. Client Onboarding

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