Senior Business Transformation Expert

2 weeks ago

Porac, Philippines beBeeSnr Full time ₱1,000,000 - ₱1,500,000
About the Role

Sr. Engagement Managers play a critical role in setting customers up for success by prescriptively shaping and leading the execution of large and transformational engagements at our most strategic customers.

They are Salesforce platform experts who are accountable for ensuring customer success, business value and leading the Salesforce Services team assigned to their account(s). They drive delivery of the expected outcomes for each engagement and are internally and externally recognized as a business contributor, industry and product specialist.

The Snr. Engagement Manager leads both pre and post-sales activities, partnering with an Account Partner (Services Salesperson) to develop and articulate comprehensive implementation proposals. They maintain executive relationships and act as a main contact within these engagements in a billable capacity, ensuring tight alignment, offering proactive and prescriptive advice resulting in outstanding Customer Success.

Key Responsibilities
  • Pre-Sales alignment and project kickoff
  • Bringing industry expertise and perspective to drive better outcomes through extensive platform expertise
  • Deep understanding of Salesforce platform and solutions
  • Engagement planning and alignment to customer objectives
  • Regular customer sponsor check-ins
  • Services Renewal management
  • Ensure project operational compliance
  • Executive Relationship building
Required Qualifications and Skills
  • Relevant experience delivering consulting services, including team leadership and active involvement in selling professional services
  • Experience operating in a pre-sales environment, shaping and scoping large and complex implementation projects
  • Experience with enterprise-level project or program management experience
  • Able to seamlessly connect strategy and operational processes
  • Demonstrated technical and/or functional proficiency, and ability to engage with architects or Subject Matter Authority in pre-sales activities
  • Strong written and verbal communication skills, executive level presence and experience in working in a client advisory role

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