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Technical Expert in Workers Compensation

1 week ago

Taguig, National Capital Region, Philippines Sutherland Full time

We are seeking a Senior Advisor for Back-Office Support Services to join our team at Sutherland Global Services. As a key member of our organization, you will play a vital role in delivering results that businesses can see.

Our company's head office is located in Rochester, New York, USA, but we operate across 60 locations in 19 countries, supporting 8 industries worldwide. We focus on improving experiences for customers through efficient back-office operations.

Your primary responsibility as a SME will be to manage administrative responsibilities and assist patients with various tasks such as scheduling transportation, intake, paying medical bills, and arranging translation services (care coordinator activities).

  • Create and facilitate Huddle Sessions to empower the team with fundamental skills and knowledge.
  • Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
  • Take the lead: Deliver new hire training for the business, ensuring a good learning experience for new hires and equipping them with the relevant skill set to meet production goals from the first month post-nesting.
  • Handle phone calls and transactions for the program.
  • Supervise and coach learners in nesting & BQM type environments.