Technical Support Solutions Expert

6 days ago


Taguig, National Capital Region, Philippines Sysgen RPO Inc Full time

**Job Overview**

Sysgen RPO Inc is seeking a highly skilled Technical Specialist Support Analyst to join our team. As a key member of our support team, you will be responsible for providing high-quality technical support to our clients.

**Key Responsibilities**

  • Act as a Subject Matter Expert to provide complex technical support to our clients
  • Use your troubleshooting skills and experience to obtain and recommend resolutions to issues
  • Escalate customer issues as necessary and ensure fixes and solutions are delivered to customers in a timely manner
  • Contribute feedback and insights to identify product improvement opportunities aimed at reducing support costs and enhancing client satisfaction

**Qualifications and Skills**

The ideal candidate will have at least 3-5 years of experience as a Technical Support Analyst, with excellent problem-solving and decision-making abilities. They should also have strong interpersonal and teamwork skills, with the ability to work effectively with a range of stakeholders.

**Additional Requirements**

  • Familiarity with supporting complex and bespoke software solutions
  • Experience using ITSM tools and familiarity of ITIL processes
  • Strong understanding of both on-prem technical landscapes and cloud-based technologies; Microsoft Azure, Active Directory, networking fundamentals, and Windows
  • Able to read, follow, and understand programming languages (PowerShell, Python, T-SQL etc.)

**Desirable but Not Essential Skills**

  • Programming knowledge
  • Technical qualifications such as Azure certifications and ITIL
  • Knowledge of the insurance industry


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