Technical Support Solutions Expert
6 days ago
**Job Overview**
Sysgen RPO Inc is seeking a highly skilled Technical Specialist Support Analyst to join our team. As a key member of our support team, you will be responsible for providing high-quality technical support to our clients.
**Key Responsibilities**
- Act as a Subject Matter Expert to provide complex technical support to our clients
- Use your troubleshooting skills and experience to obtain and recommend resolutions to issues
- Escalate customer issues as necessary and ensure fixes and solutions are delivered to customers in a timely manner
- Contribute feedback and insights to identify product improvement opportunities aimed at reducing support costs and enhancing client satisfaction
**Qualifications and Skills**
The ideal candidate will have at least 3-5 years of experience as a Technical Support Analyst, with excellent problem-solving and decision-making abilities. They should also have strong interpersonal and teamwork skills, with the ability to work effectively with a range of stakeholders.
**Additional Requirements**
- Familiarity with supporting complex and bespoke software solutions
- Experience using ITSM tools and familiarity of ITIL processes
- Strong understanding of both on-prem technical landscapes and cloud-based technologies; Microsoft Azure, Active Directory, networking fundamentals, and Windows
- Able to read, follow, and understand programming languages (PowerShell, Python, T-SQL etc.)
**Desirable but Not Essential Skills**
- Programming knowledge
- Technical qualifications such as Azure certifications and ITIL
- Knowledge of the insurance industry
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