Global Technical Solutions Expert

4 days ago


Taguig, National Capital Region, Philippines CWTSatoTravel Full time
Role Overview
CWTSatoTravel is seeking a highly skilled Global Technical Solutions Expert to provide level 2 technical support for applications and infrastructure services. The successful candidate will work closely with clients and multiple teams to troubleshoot and resolve complex technical issues.

Main Responsibilities
  • Sabre and Amadeus skills are required for this position.
  • OBT knowledge is also necessary.
  • The successful candidate will provide timely responses to complex client technical issues that have been escalated from level 1 support.
  • They will manage client inquiries, document incidents via online case management tools, and accurately record time for client billing.
  • Researching and troubleshooting to diagnose root causes and resolve issues quickly and effectively are key responsibilities.
  • The candidate will perform testing to ensure solutions were successful.
  • Consistently responding to client inquiries within SLA targets is crucial.
  • Supporting special projects related to or impacting assigned online products/tools is also an essential part of this role.


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