Housekeeping Operations Director
2 weeks ago
**Job Title:** Housekeeping Manager
**Job Summary:** We are seeking a highly skilled and experienced Housekeeping Manager to lead our housekeeping department at Sweet Haven Land Developers, Inc. The successful candidate will be responsible for ensuring the highest standards of cleanliness and customer care in our hotel.
**Responsibilities:**
- Oversee the daily activities of the housekeeping department, including cleaning of hotel rooms, hallways, conference rooms, and other areas.
- Inspect staff work to ensure adherence to cleanliness standards and conduct regular room and hotel facilities inspections.
- Provide training to housekeeping staff to enhance job efficiency and professionalism.
- Address guest and employee complaints promptly and professionally.
- Schedule staff shifts, organize replacements as needed, and assign housekeeping duties.
- Manage the inventory and quality of linens, including bed sheets, towels, and tablecloths.
- Conduct regular inventory checks and audits of cleaning supplies, order stock as necessary, and issue supplies and equipment to staff.
- Ensure adherence to health and safety regulations, including the proper handling and storage of cleaning chemicals.
- Oversee pest control measures.
- Oversee the housekeeping department's budget, including labor costs and supply expenses.
- Coordinate preventive maintenance schedules for rooms and public areas with the maintenance department.
- Implement and promote eco-friendly cleaning practices and sustainability initiatives.
- Ensure housekeeping staff adhere to uniform and name badge policies at all times.
- Develop and enforce emergency response procedures related to housekeeping issues.
- Review and update self-check cleaning sheets and undertake necessary audits.
**Qualifications:**
- At least 3 years of experience as Housekeeping Manager/supervisor or similar role, preferably in hospitality and tourism industry or equivalent field.
- Working knowledge of Microsoft office applications.
- Willing to perform various cleaning duties in instances of staff shortages.
- Strong leadership skills with proven ability to manage a team and collaborate across departments.
- Strong ability to identify and resolve issues efficiently, particularly guest complaints.
- Excellent verbal and written communication skills.
- Familiarity with housekeeping management software and other technology used in the industry.
- Strong analytical and problem-solving abilities.
- Ability to create and implement training programs for staff development.
- Understanding of budgeting and financial management as it relates to departmental operations.
**Benefits:**
- Competitive compensation package.
- Opportunity to work in a dynamic and innovative environment.
- Career growth and professional development opportunities.
- Collaborative and supportive team culture focused on excellence.
- Communication allowance.
Sweet Haven Land Developers, Inc. is an equal opportunity employer and welcomes applications from qualified candidates. If you are a motivated and experienced Housekeeping Manager looking for a new challenge, please apply today.
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