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Housekeeping Operations Manager
1 month ago
We are seeking a highly skilled and experienced Housekeeping Manager to join our team at Sweet Haven Land Developers, Inc. As a key member of our housekeeping department, you will be responsible for ensuring the highest standards of cleanliness and guest satisfaction in our hotel.
Key Responsibilities:- Oversee the daily operations of the housekeeping department, including cleaning and maintenance of hotel rooms, public areas, and back-of-house facilities.
- Inspect staff work to ensure adherence to cleanliness standards and conduct regular room and hotel facilities inspections.
- Provide training and development opportunities to housekeeping staff to enhance job efficiency and professionalism.
- Address guest and employee complaints promptly and professionally, in line with company core values.
- Schedule staff shifts, organize replacements as needed, and assign housekeeping duties.
- Manage the inventory and quality of linens, cleaning supplies, and equipment to maintain cleanliness and prevent shortages.
- Ensure adherence to health and safety regulations, including the proper handling and storage of cleaning chemicals.
- Oversee pest control measures and implement eco-friendly cleaning practices and sustainability initiatives.
- Work closely with other departments, such as Front Desk and Maintenance, to ensure seamless guest experiences and efficient operations.
- At least 3 years of experience as Housekeeping Manager/supervisor or similar role, preferably in hospitality and tourism industry or equivalent field.
- Working knowledge of Microsoft office applications.
- Strong leadership skills with proven ability to manage a team and collaborate across departments.
- Excellent verbal and written communication skills.
- Highly organized and detail-oriented, able to maintain high service levels under pressure.
- Familiarity with housekeeping management software and other technology used in the industry.
- Competitive compensation package.
- Opportunity to work in a dynamic and innovative environment.
- Career growth and professional development opportunities.
- Collaborative and supportive team culture focused on excellence.