Lodging Operations Specialist

2 weeks ago


Baguio City, Cordillera, Philippines Neksjob Full time
Job Description:

We are seeking an Accommodation Booking Coordinator to support our team at Neksjob. As a key member of our hospitality team, you will be responsible for managing reservations, ensuring exceptional customer service, and optimizing occupancy rates.

Key Responsibilities:

  • Process and manage reservations through various channels (online platforms, phone calls) while ensuring accurate entry of guest information and preferences.
  • Provide excellent customer service by responding to inquiries, addressing concerns, and offering information about lodging options, amenities, and local attractions.
  • Monitor occupancy rates and assist in maximizing bookings through effective yield management and promotional strategies.
  • Maintain and update reservation systems to ensure accuracy and efficiency in tracking bookings, cancellations, and modifications.
  • Work closely with housekeeping, front desk, and sales teams to ensure that guest needs are met and that rooms are ready for arrivals.
  • Send confirmation emails, pre-arrival information, and follow-up messages to enhance the guest experience.
  • Generate reports on occupancy, revenue, and booking trends to assist management in strategic planning.


Qualifications:

  • High school diploma; a degree in Hospitality Management or a related field is a plus.
  • Previous experience in reservations, customer service, or hospitality is preferred.
  • Proficiency in reservation software and Microsoft Office Suite.
  • Strong organizational skills and attention to detail.
  • Excellent communication and interpersonal skills.


Preferred Skills:

  • Familiarity with yield management strategies and hotel booking systems.
  • Ability to handle multiple tasks and work in a fast-paced environment.
  • Knowledge of local attractions and services to assist guests effectively.


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