R-105782 WFM Scheduler

Our WFM Scheduling Planning Analyst provides optimal scheduling solutions to the ResultsCX organization in workforce management areas such as: optimal schedules, coaching/meeting training scheduling and proactive view into intraday staffing with recommendations to ensure both internal and client goals are met. The WFM RPA will support processes to maximize...

Real Time Workforce Management SupervisorThe WFM Supervisor ensures that the Real Time Analysts take actions to ensure the company achieves its key performance indicators and its daily, weekly, monthly, and quarterly goals. The RTA Supervisor works with the Workforce Manager and internal business leaders to determine corrective actions to mitigate events...

About WFM Scheduling RolesAs a Senior Scheduler Analyst, you play a key role in our team, generating schedules for assigned programs/campaigns to ensure adherence to service goals and client requirements. You work closely with agents, providing them with working schedules for the business week, incorporating all client requirements.Your primary...

Optimal Scheduling SolutionsWe are seeking a skilled Scheduling Analyst to provide optimal scheduling solutions in workforce management areas. This role involves ensuring the WFM system is configured optimally, maintaining close alignment with Resource Planner and Resource Planning file, and keeping Scheduling software up to date.The ideal candidate will...

The Responsibilities:● Supervises 20 Real time Analysts Globally● Perform one on one coaching with the RTA's● Train and Orient new RTA's● Analyze intra-day staffing reports and recommends changes to staffing in order to meetservice level client expectations and requirements.● Make objective recommendations on incident management● Coordinates with...

Responsibilities Supervises 20 Real time Analysts Globally Perform one on one coaching with the RTA's Train and Orient new RTA's Analyze intra-day staffing reports and recommends changes to staffing in order to meet service level client expectations and requirements. Make objective recommendations on incident management Coordinate with Operational...

Participate in decision making and collaborating with the other IT teams in department wide projects. Plot team schedules and ensure that support coverage and on-call schedules are defined and communicated accordingly. Support ticket auditing is needed to ensure all of the team's tickets are handled within the established SLAs.Job Responsibilities:Monitoring...

Job Overview We are seeking a skilled WFM Scheduling Analyst to join our team. About the Role This is a highly specialized position that requires strong analytical skills and attention to detail. The ideal candidate will have at least 2 years of experience in Contact Center WFM and be proficient in using various software tools, including IEX and Aspect...

Meaningful WorkNewfold Digital seeks a dedicated Workforce Management Analyst II to join its team.This role is perfect for someone who wants to make a difference in the lives of millions of customers globally.Key ResponsibilitiesSupport our Customer Service Center by ensuring service levels are met on an hourly, daily, and weekly basis.Analyze real-time...

Who we are.Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands, including Bluehost, HostGator, , Network Solutions, and We help customers of all sizes build a digital presence that delivers results, with extensive product offerings and personalized support....