
Training Assistant
1 week ago
About the Role:
- We are seeking a highly organized and detail-oriented individual to serve as a training assistant in a seasonal capacity.
- This is an excellent opportunity for someone looking to gain experience in classroom management, facilitation, and customer service.
Duties and Responsibilities:
- Classroom Support:
- Assist trainers with classroom management by monitoring the learning environment, addressing technical concerns, and providing support to new hires.
- E nsure that all trainees are on the same page during facilitated activities and discussions.
- Minimize disruptions during class by addressing unnecessary background noise and muting agents who are off mute.
- Take attendance at the start of each class day, after breaks, and lunch.
- Monitor agent breaks or time away from the class.
- Assist with IT issues and troubleshoot system problems.
- Boost engagement by encouraging participation, acknowledging correct and incorrect responses, and providing feedback to trainers.
- Respond to phone calls until a class is assigned.
- Attend leadership development trainings when not in class.
Requirements:
- Proficiency in using personal computers and software applications.
- Excellent communication and interpersonal skills to work effectively with trainers and trainees.
- Attention to detail and ability to multitask in a dynamic environment.
- Flexibility to work different shifts as required.
-
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