Exceptional Customer Support Specialist

1 day ago

Cabuyao, Calabarzon, Philippines beBeeCustomerService Full time ₱40,000 - ₱80,000

We are currently seeking a diligent and highly skilled Customer Service Agent to provide exceptional service to businesses worldwide.

Job Overview

The ideal candidate will be responsible for delivering top-notch customer support through various communication channels, including phone, email, and instant messaging. Key Responsibilities include:

  • Key Duties:
    • Handle both incoming and outgoing calls with exceptional phone, email, and instant messaging communication proficiencies.
    • Address customer concerns promptly and effectively, striving for customer satisfaction in every interaction.
    • Maintain thorough records of customer engagements, update customer accounts, and organize documentation.
    • Adhere to established communication protocols, guidelines, and company policies.
  • Required Skills & Qualifications:
    • A minimum of 1 year verified experience as a Customer Service Representative within B2C or B2B contexts
    • Proficient English communication abilities, both written and verbal, achieving at least a B2 proficiency level
    • Familiarity with online calendars and scheduling systems, such as Google Calendar
    • Able to work night shifts, if required.

We offer a dynamic and inclusive workplace culture, comprehensive health insurance coverage, performance-based incentive programs, continuous upskilling and development opportunities, flexible work arrangements, dedicated team environment, pathways for professional advancement, and an engaging work atmosphere.

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