Technical Problem-Solver

10 hours ago

Manila, National Capital Region, Philippines beBeeTechnical Full time $60,000 - $80,000

Job Summary

We are seeking a skilled Technical Support Specialist to join our Customer Experience team.

This role involves resolving complex technical issues that directly impact customer success.

You will work at the intersection of customer experience and deep technical problem-solving, becoming the bridge between customers and the engineering team.

About the Role

The ideal candidate will have strong programming background in JavaScript, Python or similar languages, and experience with API debugging, production systems, logs analysis and monitoring tools. They will also possess excellent analytical and problem-solving skills, with the ability to troubleshoot complex technical issues and provide architectural guidance for customer integrations.

Key Responsibilities
  • Debug complex API failures, LLM hallucinations, and integration bugs using production tools.
  • Analyze system traces in Honeycomb and other observability platforms.
  • Write and deploy JavaScript code snippets for customer website integrations.
  • Perform root cause analysis on system-level issues and data inconsistencies.
  • Troubleshoot and optimize prompt engineering configurations.
  • Diagnose LLM response issues and implement solutions.
  • Work with AI model behaviors and performance optimization.
  • Debug autonomous agent workflows and decision-making processes.
  • Fix customer integration issues through code modifications.
  • Deploy and maintain JavaScript implementations for Live Chat and Shopping Agent features.
  • Work with REST APIs, webhooks, and third-party integrations.
  • Conduct technical deep-dives with customer engineering teams.
  • Lead complex technical implementations and migrations.
  • Provide architectural guidance for customer integrations.

Requirements
  • 3+ years of software engineering experience with production systems.
  • Strong programming background in JavaScript, Python, or similar languages.
  • API debugging expertise - REST APIs, JSON, HTTP protocols, authentication.
  • Production systems experience - logs analysis, monitoring tools, system debugging.
  • Database knowledge - SQL queries, data analysis, performance troubleshooting.
  • Experience with LLMs, prompt engineering, or AI model integration (preferred).
  • Understanding of machine learning concepts and model behavior (preferred).
  • Experience with AI APIs (OpenAI, Anthropic, etc.) (preferred).

Why Join Us?
  • Make a real impact. Your work directly shapes our product and company.
  • A Voice that matters. In a small team, every perspective counts—yours included.
  • Working at Siena. We are a fully remote, globally distributed team working at the bleeding edge of CX and generative AI.
  • Flexible time off. Take at least 15 days—more if you need it.
  • A Learning budget. If you're growing, so are we.
  • The thrill of building something new. Join us at a stage where your contributions matter most.
  • Tackling meaningful challenges. We're redefining how work gets done through AI.

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