Technical Problem Solver

5 days ago

Manila, National Capital Region, Philippines beBeeProblemSolver Full time ₱800,000 - ₱1,200,000
Technical Support Specialist

This is a full-time role working in Australian business hours with some flexibility for US and client time zones. You'll observe public holidays, and all communication is in English.

The Role Details
  • Use your SQL expertise and integration knowledge to keep systems running smoothly, squash sync issues, and support clients across the globe.
  • Work on smart fintech solutions, grow your skills, and make an impact every day.
Responsibilities
  • Installations of supported integrations, e.g. Xero, NetSuite, MYOB EXO, MYOB Acumatica, complex integrations
  • Performing daily sync integrations checks
  • Resolving daily Support Tickets
  • Customer inbound support (Hubspot inbox and Intercom live chats)
  • Liaising with technology partners to resolve clients' issues
  • Ensuring proper technical documentation is logged and maintained
  • Supporting clients or performing tasks outside of regular working hours when needed
Requirements
  • Minimum 2 to 3 years of experience in a technical support role
  • Skilled in handling investigations, isolating problems, and addressing high-priority issues effectively
  • Customer-focused with a positive attitude and high standard in customer service; confident to speak to clients through phone, email, and live chat in fluent English
  • Ability to communicate complex issues to both technical and non-technical audiences
  • A problem-solving mindset and confidence in tackling tricky issues
  • A strong work ethic and being easily adaptable to fast-paced environments
  • Proactive with excellent initiative, while maintaining a high standard of work quality
  • Excellent administrative, organisational, and time-management abilities
  • Fast learner and highly adaptable to new tools and processes
  • Reliable with a clear understanding of punctuality and the importance of meeting deadlines
Technical Skills
  • Experience integrating with platforms like Xero, NetSuite, SAP, QuickBooks, or MYOB
  • Skilled in troubleshooting and resolving issues across various software integrations
  • Strong database know-how
  • Hands-on SQL skills
Benefits
  • Employee Share Options
  • Annual Training Budget
  • HMO contributions
  • Flexible working arrangements
  • Generous parental leave policy
  • Quarterly Social Team Events
  • Monthly Virtual Games
Why This Role?

You'll be part of a passionate, entrepreneurial team where you'll be valued for your contribution. Dedicated training and coaching will help facilitate your career growth. Insight into multiple facets of the business will give you a unique level of experience. Fun and collaborative work environment guaranteed.

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