Digital Problem Solver

5 days ago

Manila, National Capital Region, Philippines beBeeCustomer Full time ₱800,000 - ₱1,200,000
Customer Care Process Associate Job Description

This role is responsible for digitally resolving customer issues with the highest level of professionalism and integrity to ensure customer satisfaction and retention.

Key Responsibilities:
  • Resolve customer complaints in a timely and effective manner.
  • Develop and maintain strong relationships with customers to ensure long-term satisfaction.
Required Skills and Qualifications:
  • Strong Communication & Customer Service Skills - English and Vietnamese
  • 3 years of international contact center experience.
  • Good technical knowledge and troubleshooting skills, well-versed with Excel and other MS Office tools
  • Excellent written and oral communication, listening, and comprehension skills.
  • Stellar customer service skills and the ability to de-escalate customer frustration.
  • Superior problem-solving skills and the ability to work independently and objectively.
  • Dedication to the customer experience with the ability to build and maintain strong relationships.
  • Strong ability to manage multiple tasks and interactions while prioritizing requests and concerns.
  • Sound decision making.
  • Ability to effectively adapt to accelerating changes.
Benefits:
  • Mid-senior level position
  • Full-time employment
  • Management and Manufacturing job function
  • IT Services and IT Consulting industry

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