Senior Problem-Solver for Customer Success

1 day ago

Manila, National Capital Region, Philippines beBeeTechnical Full time $100,000 - $120,000

Unlock your potential as a Technical Support Engineer in Customer Experience. You'll be instrumental in resolving complex software issues, ensuring seamless customer experiences.

Key Responsibilities
  • Demonstrate expertise in core technologies and specialize in at least one other area to drive proficiency in multiple domains.
  • Provide advanced technical support through various channels, leveraging tools and expertise to resolve issues efficiently.
  • Communicate effectively with customers and stakeholders, showcasing professionalism and assertiveness in verbal and written communication.
  • Mentor colleagues on technical skills, fostering a collaborative environment that drives innovation and growth.
  • Identify process improvements to enhance efficiency and effectiveness, encouraging constructive debate and discussion to resolve complex issues.
Requirements
  • Bachelor's degree in Computer Science, Business Information Systems, Networking, or a similar field, or equivalent work experience required.
  • 5+ years of technical customer service experience, preferably in technical support.
  • Minimum 3 years of advanced knowledge in SaaS, telecommunications, networking, scripting, and relational databases.
  • Excellent analytical and problem-solving skills in complex, multi-platform environments.
  • Superior written and verbal communication skills, with an assertive, articulate, and friendly approach.

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