Customer Experience Specialist

7 days ago

Rizal, Philippines beBeeCustomer Full time ₱800,000 - ₱1,135,000
Job Summary

We are seeking a highly skilled Customer Service Associate to join our team. As a key member of our customer support group, you will be responsible for delivering exceptional customer experiences and ensuring that every interaction leaves a positive impression.

Your primary objectives:

  • Deliver unparalleled customer experiences through efficient issue resolution and proactive communication.
  • Maintain a high level of product knowledge to effectively address customer queries and concerns.
  • Utilize incident management technologies to log, validate, track, and resolve application-related incidents in a timely manner.
  • Collaborate closely with cross-functional teams globally to deliver world-class customer service.
  • Stay up-to-date with CRM integrations and advanced troubleshooting techniques.

About You

  • You possess strong written and verbal communication skills, with business English proficiency.
  • You have prior experience in customer support or a related role, ideally involving the use of CRMs or similar tools.
  • You are a quick learner with an analytical mindset and the ability to thrive in a fast-paced environment.
  • You demonstrate stress tolerance and flexibility to work varied hours, including holidays and weekends.
Key Skills
  • Strong interest in Software as a Service (SaaS) and web applications.
  • Basic knowledge of software development processes and system design.
  • Experience in monitoring technical or product metrics.
  • A great sense of humor and the ability to connect with customers on a personal level.
What We Offer
  • Competitive compensation package.
  • Comprehensive healthcare coverage from day one.
  • Paid time off with cash conversion.
  • Group life insurance.
  • Performance bonuses.
  • A collaborative work environment with opportunities to participate in company-sponsored events.
  • Flexible work arrangements to support work-life balance.
  • Opportunities for continuous learning and career growth.

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