Ecommerce Customer Experience Specialist

7 days ago

Rizal, Philippines beBeeCustomerSupport Full time $40,000 - $80,000

Job Summary

We are seeking a highly skilled and experienced Customer Support Specialist to join our team. This individual will be responsible for providing exceptional customer service, resolving technical issues, and delivering an outstanding customer experience.

About the Role

This is a key role in ensuring our customers receive top-notch support. You will work closely with internal teams to resolve complex issues, communicate effectively with customers via email, Slack, and chat, and deliver solutions that meet their needs.

As a Customer Support Specialist, you will have the opportunity to grow professionally and develop your skills in problem-solving, communication, and product knowledge.

Responsibilities
  • Provide timely and effective responses to customer inquiries
  • Troubleshoot technical issues and escalate when necessary
  • Develop and maintain in-depth knowledge of our products and services
  • Manage multiple customer conversations simultaneously
  • Collaborate with internal teams to resolve complex issues
  • Identify trends in support issues and provide insights to improve our products and services
Requirements
  • Proven experience in customer support or a related field
  • Excellent communication and problem-solving skills
  • Ability to multitask and manage competing priorities
  • Experience in e-commerce, SaaS, or analytics is an asset
  • Knowledge of tools like Tableau, Looker, SQL, or BI platforms is a plus
Culture & Values

At our company, we value customer-centricity, collaboration, and innovation. We are committed to creating a positive and inclusive work environment that fosters growth and development.

  • Customer-First Mindset
  • Collaborative Teamwork
  • Continuous Learning
What We Offer
  • Competitive salary and benefits package
  • Flexible work arrangements
  • Ongoing training and professional development opportunities

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